Connect your existing mailbox
The connection is linked to your Dentio user account and the Google account you sign in with. Your mailbox stays with Google, and patients receive messages from your existing email address.
All integrations
- Patient follow-up
Patient follow-up with Gmail
Use your Google email account for patient follow-up in Dentio.
Contact us to confirm mailbox connection availability for your clinic’s Dentio account.
Send a follow-up and read the reply
Prepare a follow-up in Dentio, check the patient’s email address and review the message. When you choose to send, it goes through your connected mailbox. You can read recent correspondence with that patient alongside the follow-up, including their replies.
Setup and support
In Dentio’s settings, open Mailbox and choose Google. Sign in to the work account you want to use and review the requested permissions to read and send email.
Your organisation may require an administrator to approve mailbox access. Contact Dentio for help connecting the account or using it for follow-ups.
Common questions
Does this also connect my calendar?
No. This connection handles email for patient follow-up. It does not connect your email calendar to the clinic’s appointment book.
Can I connect a shared mailbox?
Contact us before connecting a shared mailbox so we can confirm whether your setup is supported.
Can I disconnect my email account?
Yes. Disconnect the mailbox in Dentio’s settings. You will need to reconnect it to send follow-up email from that mailbox again.