OutlookUse your Microsoft 365 email account for patient follow-up in Dentio.
Contact us to confirm mailbox connection availability for your clinic’s Dentio account.
The connection is linked to your Dentio user account and the Microsoft 365 account you sign in with. Your mailbox stays with Microsoft, and patients receive messages from your existing email address.
This connection requires a Microsoft 365 mailbox. Using the Outlook app with another email provider does not make that account compatible.
Prepare a follow-up in Dentio, check the patient’s email address and review the message. When you choose to send, it goes through your connected mailbox. You can read recent correspondence with that patient alongside the follow-up, including their replies.
In Dentio’s settings, open Mailbox and choose Microsoft 365. Sign in to the work account you want to use and review the requested permissions to read and send email.
Your organisation may require an administrator to approve mailbox access. Contact Dentio for help connecting the account or using it for follow-ups.
No. This connection handles email for patient follow-up. It does not connect your email calendar to the clinic’s appointment book.
Contact us before connecting a shared mailbox so we can confirm whether your setup is supported.
Yes. Disconnect the mailbox in Dentio’s settings. You will need to reconnect it to send follow-up email from that mailbox again.