Michael Braian: AI support for calls when the clinic is closed

Michael Braian, a dentist, prosthodontist and dental technician at Baltzar Tandvård in Malmö, shares his experience of testing Dentio’s AI receptionist. Michael is also Dentio’s Clinical Advisor & Product Lead. His perspective combines clinical work with an active role in developing the product. In this film, he discusses phone conversations and support for the reception team outside opening hours.

A conversation that feels natural

Michael describes speaking with the AI receptionist as feeling a little like talking to a person. He recalls a strong initial reaction when he tested it and expresses enthusiasm about how the technology can develop.

For a clinic evaluating telephone support, the conversation itself is a useful place to start. Can a caller explain why they are calling, understand the reply and follow what happens next? Trying familiar situations gives the team a more concrete basis for assessment than considering the technology in the abstract.

Cancellations and rescheduling after closing

The examples Michael gives are cancellations and changes to appointments during evenings, nights and weekends. He describes the value of having some of that work handled while the clinic is closed, before the team returns.

These are everyday reception tasks with consequences for the next working day. When reviewing a possible workflow, a clinic can consider which requests it wants handled outside opening hours and what staff need to see when they return. Urgent or unclear situations also need an agreed route to the appropriate person.

Supporting the reception team

Michael explicitly says that receptionists are still needed. His account presents AI as support for recurring telephone tasks, alongside the people who coordinate the clinic’s work and help patients with situations that need personal attention.

A practical introduction therefore starts with the reception team: identify common calls, decide when staff should take over and check that the resulting information is useful. Read more about Dentio’s approach to AI reception for dental clinics.