Servicevilkår

Dentio AB – Terms of Service

Version 1.2 – Last updated: 2026-03-03

Org. nr: 559498-5136

Address: Norrtullsgatan 6, 113 29 Stockholm

Contact: [email protected]

These Terms of Service (these "Terms") govern the use of the Dentio platform and form a legally binding agreement between Dentio AB (org.nr 559498-5136, "Dentio") and the subscribing dental clinic or practitioner ("Customer", "you").
By creating an account, signing a Subscription Agreement, or using the Dentio platform (the "Service"), you agree to be bound by these Terms and the Dentio Data Processing Agreement, available at dentio.com/trust (the "DPA"), which is incorporated by reference into these Terms.

1. Definitions

• Administrator: A User account designated by the Customer with elevated permissions to manage the Customer's account, including the authority to purchase Add-ons, add User licenses, or upgrade Subscription Tiers.
• DPA: The Dentio Data Processing Agreement, which governs the processing of all Personal Data.
• Order Form: A separate ordering document signed by both parties for enterprise subscriptions.
• Plan: The specific subscription tier selected by you online or in a Subscription Agreement.
• Subscription Agreement: The specific ordering document or contract signed by the Parties which details the commercial terms, volume of licenses, and specific conditions, and of which these Terms form an integral part.
• User: An authorized individual with unique login credentials provided by the Customer.

2. The Service

• 2.1. Service Access. Subject to your compliance with these Terms and the Subscription Agreement, Dentio grants you a non-exclusive, non-transferable right to access and use the Service for the number of Authorized Users specified in the Subscription Agreement. Access is strictly limited to the features currently available in your subscribed Plan. Dentio reserves the right to introduce Premium Features in the future which may be subject to additional fees.
• 2.2. Administrative Use Only & No Medical Advice. The Service generates administrative drafts that require clinician review and approval before use. It must not be used for clinical diagnosis or treatment decisions. As the licensed medical professional, you retain full and sole responsibility for all clinical care, outcomes, and the verification of all generated content.
• 2.3. Service Improvements. Any improvements, modifications, or new features developed by Dentio, even if based on your feedback, will be the sole and exclusive property of Dentio.
• 2.4. Modifications to the Service. Dentio continuously develops the Service. We reserve the right to modify, deprecate, or replace features or functionalities over time.
  
  Material Changes: If Dentio makes a change that materially decreases the core functionality of the Service used by You, Dentio will notify You reasonably in advance. In such event, Your sole remedy is to terminate the Agreement for convenience and receive a pro-rata refund of prepaid fees for the remainder of the term.
  No Legacy Rights: Unless explicitly stated in the Subscription Agreement, purchase of the Service does not grant You any rights to future functionality or require Dentio to maintain legacy versions of the Service indefinitely.
• 2.5. Hardware Provided. If hardware (e.g., microphones) is provided by Dentio as part of the Subscription, such hardware remains the property of Dentio unless explicitly purchased. Customer is responsible for the safe custody of the hardware and must return it upon termination of the Service. Failure to return hardware in working condition (normal wear and tear excepted) will result in a replacement fee as specified in the Subscription Agreement.

3. Service Levels & Support

• 3.1. Uptime. Dentio will use commercially reasonable efforts to make the Service available with a monthly uptime percentage of at least 99.9%, excluding scheduled maintenance windows communicated in advance or factors outside Dentio's reasonable control.
• 3.2. Support. Support is available via email at [email protected] during regular business hours (09:00-18:00 CET, weekdays).
• 3.3. Scheduled Maintenance. Dentio reserves the right to perform scheduled maintenance. We will provide at least 48 hours' notice for any maintenance expected to cause significant downtime.

4. Customer Obligations and Acceptable Use

• 4.1. User Responsibilities. You and your Users are responsible for reviewing and verifying the accuracy of all AI-generated drafts before clinical use. The Customer is responsible for ensuring that Users protect their authentication credentials (BankID) and do not permit unauthorised access to the Service.
• 4.2. Patient Consent. You represent and warrant that you are solely responsible for obtaining and documenting valid, explicit, and informed consent from each patient before recording any consultation. This includes informing the patient that the consultation will be audio recorded and processed by an AI system. Dentio shall bear no responsibility or liability for any claims, damages, or regulatory actions arising from the Customer's failure to obtain proper patient consent. Any patient complaints regarding consent or recording shall be the sole responsibility of the Customer to address and resolve.
• 4.3. Administrator Authority. Customer shall designate one or more User accounts as "Administrators". You acknowledge and agree that Administrators have the authority to bind Customer to additional financial obligations, including purchasing Add-ons, adding User licenses, or upgrading Subscription Tiers via the Service interface. Dentio shall be entitled to rely on any order placed by an Administrator as a binding commitment by Customer to pay the applicable fees.
• 4.4. Data Retention Responsibility. Dentio's standard data retention policy deletes raw audio within twenty-four (24) hours of transcription and deletes transcripts and AI-generated drafts after thirty (30) days from the date of creation. If Customer exports or retains data outside Dentio beyond these standard retention periods, Customer assumes full responsibility for such extended storage, including compliance with applicable data protection laws, patient rights requests, and any associated storage costs. Dentio disclaims all liability for data retained beyond these standard periods at the Customer's election.
• 4.5. Prohibited Actions. You must not use the Service to: (a) violate any applicable law; (b) infringe on any third-party rights; (c) reverse-engineer or tamper with the security of the Service; or (d) resell or sublicense the Service.

5. Fees, Payment, and Term

• 5.1. Fees. You agree to pay all fees associated with your selected Plan or as specified in your Subscription Agreement.
• 5.2. Taxes. All fees are exclusive of taxes, levies, or duties, such as VAT. You are responsible for paying all such taxes associated with your subscription.
• 5.3. Payment. Fees are invoiced in advance and are due within 30 days. Late payments may result in suspension and incur interest.
• 5.4. Term and Renewal. Your subscription is effective from your acceptance and will automatically renew unless terminated in accordance with the notice periods in your Plan or Subscription Agreement.

6. Intellectual Property & Confidentiality

• 6.1. Dentio IP. Dentio retains all intellectual property rights to the Service.
• 6.2. Customer Data. You retain all ownership rights to your data.
• 6.3. Confidentiality. Each party agrees to protect the other's non-public information.
• 6.4. No Competitive Use or Imitation. You may not use the Service, including any underlying ideas, workflows, designs, or technical implementations, to build, develop, or assist in the creation of a competing product or service. Reverse-engineering, imitating, or reproducing the Service’s functionality or user experience for competitive purposes is strictly prohibited.

7. Disclaimers and Limitation of Liability

• 7.1. Disclaimer. THE SERVICE IS PROVIDED "AS IS". DENTIO DISCLAIMS ALL WARRANTIES.
• 7.2. Limitation of Liability. DENTIO'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES YOU PAID TO DENTIO IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE MILLION SWEDISH KRONOR (1,000,000 SEK).
• 7.3. Indemnification by You. You will indemnify Dentio against any claims arising from your breach of these Terms, violation of law, your failure to obtain patient consent, or any patient complaints or regulatory actions related to recording consent or data handling practices at your premises.

8. General Provisions

• 8.1. Governing Law & Dispute Resolution. These Terms are governed by Swedish law. Disputes shall be settled by arbitration in Stockholm under the SCC Rules for Expedited Arbitrations.
• 8.2. Material Legal Changes. If changes to legislation materially affect either party's ability to perform its obligations, the parties agree to negotiate in good faith to revise the agreement.
• 8.3. Order of Precedence. In the event of any conflict between documents, the following order shall apply: (1) The Subscription Agreement (including any specific Special Terms agreed therein); (2) The Data Processing Agreement (DPA); (3) These Terms of Service; (4) The Privacy Policy.

För mer information, kontakta oss på [email protected].